Return, Refund And Dispute Policy
1.0 REFUNDS & DISPUTE HANDLING
1.1 The Buyer will only have the right to a refund for a cancelled Order only if we have not yet accepted Buyer’s Order.
1.2 Should the Buyer still decide to cancel Order after it has been accepted by us, no refunds (whether in whole or in part) will be issued to Buyer and the Buyer agrees to forfeit the delivery of the said cancelled Order.
1.3 Upon receipt of the Order, if the Buyer discovers that there are issues with the Order (e.g., missing items), the Buyer will need to contact our customer support (details on the website).
We may request for photographic proof and/or additional information to properly investigate the issue with the Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
However, we will not be held liable for damaged orders during the delivery of the order, should a third-party delivery partner/logistics provider be used.
1.4 Any refund is capped at lower of:
a) the price paid by the Buyer for one or more of the Products; or
b) net price (total price of the transaction less any discounts) paid by the Buyer.
1.5 Approved refunds will take up to 30 days to be credited into your bank account. We will only process refunds directly to bank accounts.
1.6 AABA Publishing takes full responsibility for the transactions from the website www.aabacreate.com & shop.aabacreate.com and handling the dispute management, refunds, cancellations, returns & customer support.